Everybody talks about being customer-focused, but few people really know what it means. Here are four basic elements of customer-focus, based upon presentations from four of the smartest people in the sales training business. 1. Constantly Gather Information The more you know about a customers, the better you'll be able to help out. Research each… Continue reading Customer-Focused
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It's time to stop the insanity. Here's why open-plan offices are a complete failure, and why you'll benefit from getting rid of them. Editor's note: "The First 90 Days" is a series about how to make 2016 a year of breakout growth for your business. Let us know how you're making the first 90 days… Continue reading 9 Reasons That Open-Space Offices Are Insanely Stupid
It’s not just loud and sniffly, open offices are actually hurting our brains. Now some businesses are bringing back walls and doors. Four years ago, Chris Nagele did what many other technology executives have done before — he moved his team into an open concept office. His staff had been exclusively working from home, but… Continue reading Why open offices are bad for us
A huge study of 40,000+ workers in 300+ companies revealed that open-plan offices don't work. Earlier today, I got a story pitch on the "office of the future" that featured the following bullet points: Remote Work Will be the New Norm: According to recent Fuze research, 83 percent of workers don't think they need to… Continue reading Open-Plan Offices Kill Productivity, According to Science
